Goodwill To Move Collierville Store April 11 to Carriage Crossing MarketPlace

April 03, 2019 |

      After a successful nine-year run at the busy intersection of Poplar Avenue & Byhalia Road, Memphis Goodwill, Inc. is expanding its Collierville retail footprint with a move to Carriage Crossing MarketPlace (10217 E. Shelby Dr. and Houston Levee).  At 9 a.m. on Thursday, April 11, Goodwill will host a grand opening celebration at the new location which anchors the west end of Carriage Crossing MarketPlace.  The celebration will include a 9 a.m. ribbon-cutting and hourly drawings throughout opening day for $25 gift certificates at the new store.

“Goodwill has had a store presence in Collierville since November 2010, and we have enjoyed fantastic loyalty from shoppers and donors in the community,” said Tony Martini, President and CEO of Goodwill. “We are excited to expand our retail space and offer greater shopping and donation convenience in this new space in Carriage Crossing MarketPlace.  We look forward to building deeper bonds with the community as we operate in this great location.  “The store at 783 W. Poplar has been a good home for Goodwill for almost nine years, but we have outgrown that space,” noted Martini.  “The new location will feature a much larger retail space and more convenient parking for our customers.”

Goodwill’s store at Carriage Crossing MarketPlace encompasses 30,000 square feet, with 14,000 square feet of retail space.  This almost doubles the retail space that was open at the 783 W. Poplar location. The store will offer thousands of treasures, including a mix of gently-used donated goods and select new merchandise.  A special feature of the new location is a covered donation drive-through.  Goodwill built the new donation entrance and covered drive area on the west side of the store to provide greater convenience for Goodwill donors.  Shopping hours at Carriage Crossing MarketPlace will be 9 a.m. to 8 p.m. Monday-Saturday and 11 a.m. to 6 p.m. Sunday. Donation hours will be 8 a.m. to 8 p.m. Monday-Saturday and 11 a.m. to 6 p.m. Sunday.

Goodwill’s current store at 783 W. Poplar will close its doors at 8 p.m. Saturday, April 6. A final clearance sale of 50% off all remaining merchandise will be offered in the store March 30 through April 6.  Coupons for use in the new Carriage Crossing MarketPlace store are also being distributed, and will be good through April 30 (25% off total purchases of $20 or more).  For loyal Goodwill donors, the donation center at the 783 W. Poplar location will remain open.  Goodwill’s attended donation center at 330 Market Blvd. will also continue to operate. In 2018, 64,286 donation visits were made at the two Collierville Goodwill drop-off locations.

Collierville Mayor Stan Joyner and leaders from the Collierville Chamber of Commerce will be on hand for the 9 a.m. ribbon-cutting on April 11.  “An interesting fact is that Mayor Joyner took part in our Poplar store ribbon-cutting in 2010, and we are proud to have him with us again for the opening of this new chapter in Goodwill’s Collierville history,” noted Martini.  In addition to the Collierville store location, Goodwill operates seven other stores in the Memphis metro area, as well as nine stores in North Mississippi.  Goodwill also operates the Goodwill Excel Center of Memphis, an accredited high school for Shelby County residents 18 years and older.

Memphis Goodwill was founded in 1927 as a territory of the nationwide Goodwill Industries movement. Today, the 501c3 not-for-profit organization employs about 715 people in Tennessee and Mississippi. For more information about Goodwill, store locations or hours of operation, visit


Goodwill Facts

Goodwill Vision statement: Our vision is a community that works together as individuals and organizations to create an environment where everyone can achieve self-sufficiency and reach their full potential.

Goodwill Mission statement: Our mission is to change the lives of people with disabilities and other barriers to employment through the power of work, education and empowerment.

National history: The national Goodwill model was founded by Methodist minister Edgar James Helms in Boston in 1902. He was moved by the plight of the poor in his city, and created the donated goods model to provide them the dignity of work and the chance to earn wages. Over the years, the model has grown to encompass more than 160 independently-operated Goodwill territories in the U.S.

Local history: Memphis Goodwill was established in 1927. Goodwill’s Collierville presence began in 2009, with the opening of a donation center. The original Collierville store at 783 W. Poplar opened in November 2010.

Retail Operation: The new Carriage Crossing MarketPlace store (10327 E. Shelby Dr.) is 30,000 square feet, with 14,000 square feet devoted to retail sales space for customers. The remaining space will be used for accepting, sorting and pricing donated items. The store features a covered donation lane on the west side of the building.

Store Leader/Employees:  Lisa Cartwright is Team Leader Coach (store manager). The Carriage Crossing team includes four (4) leaders, 26 full-time and eight (8) part-time team members, for a total of 38 store employees.

Projected annual economic impact: $5 million (including wages, taxes, rent, utilities)

Projected annual visits (first 12 months): 150,000 customer/donor visits.

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