Memphis Goodwill Promotes Beth Erb, Welcomes Two to Community Services Division

June 05, 2014 |


Memphis Goodwill has promoted Beth Erb to the position of senior director of Community Services and has named Cynthia Williams Good Partner Coach and Shannon Morgan director of Mission Services. (r-l)

   Formerly the director of Rehabilitation Services, Erb has been with Memphis Goodwill for five years. She holds a B.A. in Sociology from University of Memphis.  As Sr. Director of Community Services, she is responsible for development of programs providing job skills and readiness training and establishing partnerships with businesses and agencies to create and/or expand job placement opportunities. She is also project leader for the development of Goodwill’s Excel Center, a proposed charter school that will serve adult high school drop-outs in Shelby County.

    As Director of Mission Services, Morgan is responsible for Goodwill’s Vocational Rehabilitation Center programs and Goodwill’s new Good Partner Coach program. Prior to joining Memphis Goodwill, Shannon served as a program manager for the Tennessee Community Services Agency (TNCSA) for over 15 years.  She has managed several programs for TNCSA, including Employment Solutions Program, Katrina Recovery Program and Children Services’ Program. She earned her B.A. from University of Tennessee, Knoxville.

        As Good Partner Coach, Williams will provide case management services to Memphis Goodwill employees and their families. She will serve as a “single point of contact” for personal and career counseling, life and work coaching, and referrals to appropriate community resources. Williams previously served as ROSS Service Coordinator for the Memphis Housing Authority, and holds a Master’s degree in Education Leadership & Policy Studies from the University of Memphis.

     “Memphis Goodwill is in an exciting phase of expanding our community services and job readiness programs,” said Dave Leutwyler, Executive Vice President. “Beth, Shannon and Cynthia will provide outstanding leadership, and their experience and commitment will benefit many people in our communities who need a chance to build skills that can lead to sustainable employment.”

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